What to do when your business gets a negative review?
"From error to error one discovers the entire truth." - Sigmund Freud
Business at its basis is about human interaction and that can lead to mistakes. Understanding the core of your negative reviews and the customers who leave them, empowers you to adjust your business operations and grow exponentially. This eBook is your quick guide to:
- Understand the DNA of reviewers and their reviews
- When one-star reviews are good for business
- How to turn a one-star review into a positive experience
- The Service Recovery Paradox: get more customer loyalty AFTER an issue
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