dentistsWhat to do when your Dental Practice gets a negative review?

"From error to error one discovers the entire truth." - Sigmund Freud
Any business at its basis is about human interaction and that can lead to mistakes. Understanding the core of your negative reviews and the patients who leave them, empowers you to adjust your practice's operations and grow exponentially. This eBook is your quick guide to:
  • Understand the DNA of reviewers and their reviews
  • When one-star reviews are good for business
  • How to turn a one-star review into a positive experience
  • The Service Recovery Paradox: get more patient loyalty AFTER an issue

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