Are you losing customers over bad online reviews?

As wonderful as it would be to only receive 5-star reviews from all of your customers,  this would actually be a detriment to your business.

Negative reviews can actually make your business seem more genuine, and oftentimes identify areas of opportunity where your business can improve.

Customers who have left a negative review are a potential goldmine!

Converting these unhappy customers into loyal evangelists is known as the service recovery paradox.  

  • 70% of customers say they think more highly of a company after the company has corrected a problem or negative service issue

In our eBook, we'll guide you through best practices on how to resolve & respond to negative reviews in a timely manner. 

By the time you've finished this book, you'll be equipped with the information you need to convert unhappy customers into lifelong, loyal brand advocates.

What's in this offer:

  • Why negative reviews are important for your business.
  • What you should do when a bad review comes in.
  • How to respond to negative feedback in a timely manner.
  • How to convert unhappy customers into loyal customers.  
  • How BirdEye can help automate these solutions for you.
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